Shipping policy

We aim to ensure your order is delivered safely and efficiently. All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking number and delivery details.

Shipping times vary depending on your location. For domestic Australian orders, delivery typically takes 2–7 business days after dispatch. International shipping times vary by destination and may take 7–21 business days. Shipping costs are calculated at checkout based on your location and order weight.

BOOFA is not responsible for delays caused by couriers, customs processes, or factors outside our control. Please ensure your shipping address is entered correctly at checkout. We cannot guarantee changes once an order has been processed. Orders returned due to an incorrect or incomplete address may incur additional reshipping fees.

If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date so we can assist with an investigation through the courier. BOOFA is not liable for packages marked as delivered but not received; in these cases, customers must follow up directly with the courier service.

By placing an order with BOOFA, you agree to the terms outlined in this shipping policy. If you have any questions or require support, contact our customer service team at the provided email address.